Refund policy

Here's the revised returns policy in UK English:

Returns Policy for Mathrock Games

We want you to be completely satisfied with your purchase from Mathrock Games. If for any reason you are not happy with your order, please read our returns policy below to understand the steps and conditions for returning or exchanging items.

Returns & Exchanges

  1. Eligibility for Returns:

    • Returns are accepted within 14 days from the date of purchase.
    • To be eligible for a return, items must be in their original condition and packaging, and not used, worn, or damaged.
    • Certain items such as sealed products (e.g., trading card packs, collectibles, etc.) may not be eligible for return if opened.

  2. Non-Returnable Items:

    • Gift cards, digital downloads, and any items marked as non-returnable are not eligible for return or exchange.
    • Items purchased during sales or special promotions may have specific return policies, which will be communicated at the time of purchase.

  3. Return Process:

    • To initiate a return, please contact us at [Insert Email Address] with your order number and a reason for the return.
    • Our customer service team will provide instructions for returning your items.
    • Please ensure that the item is returned in its original condition, including any tags, packaging, and accessories.
    • You will be responsible for the shipping costs associated with the return unless the return is due to an error on our part (e.g., incorrect or damaged item).

  4. Refunds & Processing:

    • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
    • If your return is approved, the refund will be processed to your original payment method within 5-10 working days.
    • If your return is rejected (e.g., the item is used or damaged), we will notify you and may offer a store credit or exchange.

Exchanges

  • If you would like to exchange an item for a different product, please follow the same return process. Once the original item is returned and processed, we can issue a store credit or send you a replacement item if available.

Damaged or Faulty Items

  • If you receive a damaged or faulty item, please contact us within 7 days of receiving the product.
  • We will either offer a full refund or a replacement, including the return shipping costs for damaged or faulty items.

Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and process a full refund. Once the item has been dispatched, the standard returns process will apply.

Shipping & Delivery

  • We aim to process orders promptly, but shipping times may vary depending on your location and stock availability.
  • If you are returning an item, we recommend using a tracked shipping service to ensure your return reaches us safely.

Contact Us

If you have any questions or concerns regarding our returns policy, please feel free to contact us at:
Email: mathrockgames@gmail.com
Post:
4 Protea Road
Roux Park
Worcester, Western Cape
South Africa
6850